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Our Managed IT, Security, and AI Services include proactive monitoring of your systems, regular security assessments, AI system maintenance, help desk support, and strategic guidance. The exact services depend on which plan you choose (Essential or Premium), but all plans are designed to keep your technology running smoothly, securely, and intelligently with predictable monthly costs.

Our Managed IT, Security, and AI Service plans are priced on a per-user basis with fixed monthly fees. This predictable pricing model helps you budget effectively without surprise technology costs. The exact price depends on your organization's size, complexity, and specific needs. Contact us for a customized quote.

Poor Wi-Fi coverage can be resolved through proper equipment placement, mesh networking solutions, or enterprise-grade access points depending on your space. We conduct thorough site surveys to identify dead zones and implement the right solution for comprehensive coverage.

Odoo is a comprehensive open-source business management platform that integrates essential functions like CRM, sales, inventory, accounting, project management, and eCommerce into a single system. Unlike disconnected software solutions, Odoo provides a unified database where all your business information works together seamlessly. This eliminates data silos, reduces manual entry, and provides real-time insights across your entire operation. As certified Odoo implementers, we customize and configure the platform to match your specific business processes, resulting in streamlined operations and significant efficiency gains.

At minimum, small businesses should implement strong password policies, multi-factor authentication, regular security updates, network firewalls, endpoint protection, and data backup solutions. We can conduct a security assessment to identify your specific vulnerabilities and recommend appropriate protections based on your industry and risk profile.

The best approach is to start with a reliable smart hub or ecosystem (like Google Home, Amazon Alexa, or Apple HomeKit) and gradually add compatible devices. We recommend beginning with smart lighting or a smart thermostat as these provide immediate convenience and energy savings. Our technicians can help design a smart residential plan that grows with your needs and budget.

The complexity of cloud migration depends on your current infrastructure and requirements. We make the process smooth by creating a detailed migration plan, minimizing disruption, and providing training for your team. The benefits—including enhanced accessibility, automatic updates, and reduced hardware costs—typically far outweigh the temporary adjustment period.

Business data should be backed up at least daily, with more frequent backups for critical or rapidly changing information. We implement automated backup solutions with both onsite and cloud components to ensure your data is protected against hardware failure, ransomware, natural disasters, and human error.

Yes, we provide convenient home visits throughout Western North Carolina. Our technicians come directly to your location, providing personalized, on-site support for all your technology needs with minimal disruption to your day. This service is available for both our residential clients and small home-based businesses.

AI can transform your business through automation of routine tasks, enhanced decision-making using your business data, improved customer interactions with intelligent chatbots, and predictive analytics for better forecasting. We custom-design AI solutions that address your specific challenges, whether that's streamlining operations, improving customer experience, or gaining competitive intelligence.

As a veteran-owned business, we're proud to offer our Veterans Technology Program, which includes discounted service rates, priority scheduling, free technology assessments, specialized security solutions, and additional benefits for veteran-owned businesses. We're committed to supporting the veteran community through both our services and hiring practices.